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Businesses are facing unprecedented demand to deliver higher standards of services to survive and thrive in a world of disruption – even more so in these uncertain times.

At the same time, businesses must respond to the changing needs of their customers, stakeholders and the environment. To meet these challenges, change and complexity must be clearly understood and addressed through robust and adaptive strategies which can be translated into practical actions and sustainable outcomes in the real, dynamic world.

Too often, businesses overlook the significance of a regular review of their strategy and organisation capacity. What once was a competitive sweet spot may no longer be relevant.

We all know that the world keeps changing and now the pandemic has just sped up the process.

We have worked with many organisations, particularly in the public sector with the Department of Defence, Airservices Australia and the Australian Army that regularly review their strategy and organisation capacity through benchmarking and reforms. Different organisations have different targeted areas and goals but there was one thing in common – by reviewing strategy and organisation capacity, it prepared them for a positive change.

Regular review of strategy and organisation capacity is a worthwhile investment for businesses that are committed to seeking ongoing improvements and to satisfying customer expectations while anticipating future opportunities.

We have assisted many clients through their journey and would love to share how you could kick-start yours.

Who to involve

It is no secret that to succeed, business leaders must own and support the process wholeheartedly. This major investment may impact different dimensions of capacity such as leadership, strategy, governance, skills, human resources and accountability – it permeates multiple facets of a business.

Of course, the whole process can be conducted internally. However, businesses should consider hiring external consultants. This is because external consultants are independent, neutral and can provide expert guidance and skills in a particular field or industry – internal resources often do not have the capabilities and full-time capacity to plan and deliver such an extensive and crucial project.

How to begin

Depending on the requirements, businesses can review their capabilities, knowledge and resources through:

  • Strategic advice and planning
  • Organisational performance
  • Policy development and regulatory analysis
  • Business analytics
  • Strategic communications and engagement

To ensure solutions are evidence-based and reflect the regulatory and operational environment, it could be a three-tiered process:

  1. Discovery: fleshes out the purpose, value proposition and expectations through research and a series of conversations between stakeholders while identifying potential issues or roadblocks.
  2. Design: considers all the requirements to design suitable procedures, tools and guidelines with a more accurate budget and timeline.
  3. Implementation: to adopt the policies, procedures and resources required usually in several stages to align with business goals and resource planning for success.

Just having a large range of technical expertise to deliver services and product is not enough. Rethink your strategy and organisation capacity now to allow yourselves to be more adaptable and responsive to constantly changing environments.

For more information contact:

Rebecca Ng, Senior Marketing and Bid Advisor